Frequently Asked Window Repair Questions Phoenix Arizona | FAQ by Rem A D

My windows will not stay up:

It’s possible that your windows need new balancers. There are several different types of balancers. The block and tackle balancers are rectangular and can be replaced by the homeowner as a do it yourself project, spiral balancers are round and come in several different designs, they require a special tool and are dangerous as a do it yourself project. We sell and install both types.

My windows and/ or sliding glass door are not rolling properly:

We recommend roller lubrication and adjustment first, and replacement if needed.

How do I maintain my new vinyl replacement windows?

To keep your windows sliding properly we recommend you use a silicone spray, for aluminum windows you could also use a bar of soap on your window and aluminum sliding door tracks.
To clean the vinyl frames you can rub lightly with steel wool or use a liquid cleanser DO Not use a scented cleanser or a cleanser with bleach, it will discolor the vinyl.

Will I ever recoup the cost of my replacement windows in energy savings?


My window glass is broken, do I have to replace the window?

No. Our window repair experts will come to your residence give you a quote for glass replacement and most of the time can give you same day service.

My windows are leaking from the tracks onto my wall and carpet:

Are your weep holes plugged? Windows are built with a weep system (for drainage) at the bottom of the windows there are two little holes are they filled with dust, dirt debris keeping the water from draining out? This also applies to insects coming in through windows are your weep holes covered? They have little covers that lift up when the water drains out.

My windows are leaking from the top:

Most of the time if you are getting water inside at the top of your windows it is a roof issue and needs to be inspected by your local roofing company.

What is SHGC (Solar Heat Gain Coefficient)?

SHGC: The amount of solar radiation that enters a building as heat. The lower the number, the better the glazing is at preventing solar gain. This translates into savings by needing less energy to cool or heat your home.

What is U Value?

U-Value: The rate of heat flow through a glazing system; the lower the value, the better the insulating quality. U-value can be compared to R-value by dividing 1 by the U-value. (Thus, a U-value of 0.5 equals an R-value of 2.)

What is LoE Glass?

Low “E”: Low-emissivity glass is coated with microscopic thin metal or metal oxide layers that allow visible light to pass through, while blocking ultraviolet and infrared solar energy and reflecting away long-wave room-side heat energy. Different types of Low “E” coatings offer varying levels of performance for each of these tasks.

Window Safety

1. Close and lock your windows when children are around.
2. Never depend on insect screens to prevent falls. Insect screens are designed to provide ventilation while keeping insects out. They will not hold a child’s weight against them.
3. Be sure to keep furniture — or anything children can climb — away from windows.
4. If you need ventilation, open only windows children cannot reach.
5. Teach children not to play near windows.
6. Unattended children run the greatest risk of falls and injuries. Nothing can substitute for responsible adult supervision.